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TERMS

Please take the time to read through these terms and conditions (“Terms”, “T&Cs”) before using our website. By browsing this website, www.trisalexandranutrition.com and/or purchasing any items and/or subscribing to any services on this website you agree to comply with and be unconditionally and irrevocably bound by the terms, conditions, policies and disclaimers set out below and in our privacy policy. These T&Cs create a binding agreement between you and Tristen Jarvis trading as Tris Alexandra Nutrition + Wellness (ABN 28 852 672 954) (“Tris Alexandra”, “Tris”, “Website”, “we”, “us”, “our”). The T&Cs may change with or without notice. If you do not agree to abide by these T&Cs, please do not use this website. If You do not understand these T&Cs or you need more assistance, please contact us at [email protected]

SALES POLICY

  1. All purchases made on this Website including but not limited to nutrition consultations, meal plans, nutrition programs, recipe development, content creation (“Programs”, “Services”), digital products, ebooks, pdf downloads and online content are subject to these Terms. If you do not agree with any of these Terms, please do not purchase any of our products or services.

  2. By using or making any purchase/s on this Website, you confirm that you are (i) at least eighteen (18) years old; or (ii) you are the guardian of a minor over the age of sixteen (16) and that you and your child agree to these Terms.

  3. All prices quoted on our Website are in Australian dollars and include any goods and services tax payable pursuant to A New Tax System (Goods and Services Tax) Act 1999 (“GST”) unless otherwise specified. If you reside outside of Australia, you agree to pay any additional duties and taxes that your country or state may wish to impose on your order based on the imputed or actual value of the purchase/s. You understand and acknowledge that these relevant duties and taxes may not be disclosed on the Order Confirmation and are charges imposed by the relevant customs or quarantine government department of your country and not us.

  4. All Tris Alexandra products and/or services sold on our Website are subject to copyright protection, and are licensed to a single user only. You warrant not to copy, reproduce, distribute, share and/or transfer any products and/or services purchased from our Website to any third party and/or person. We reserve the right to cancel and/or reject any orders which we consider to be for commercial quantities. Tris Alexandra bears no responsibility for any orders which are declined or cancelled as a result of any internet or connection disruptions.

  5. We use a secure online payment system. In order to purchase any of our Services you will be required to select one of the payment methods available on our Website which may require you to provide us with your credit or debit card information. Please be aware that credit or debit card payment is made through a third party payment processor. By ordering a Service from us, you agree that we may charge you the price listed at the checkout screen on our Website.

  6. Bookings for individual nutrition consultations are made via a secure third party booking system. After making your booking you will be sent various forms that you will need to complete prior to your nutrition consultation. You will also be sent an invoice for payment via email from a third party booking and payment processing system. You will be provided with our nutrition Service following payment processing at the date you have selected to book. For any nutrition Programs please allow 7 days after full payment has been made to receive your purchased Program, or as per any start and/or end dates set out in the Program as detailed on this Website. E-books purchased on this Website will be sent within 48hrs of payment confirmation. Strictly no refunds or exchanges can be given after any purchase/s on this Website, including but not limited to Programs, e-books, hard copies, merchandise, nutrition services or online subscription services. Additional information about our Programs and Services can be obtained by emailing us [email protected]

  7. For any nutrition consultation Services and Programs purchased, you will be provided with various forms which you will need to complete. These forms include, but are not limited to background information, client history, questionnaires and food recalls (“Questionnaires”). We ask that you complete your Questionnaires as accurately and honestly as possible. Failure to complete Questionnaires may result in a delay to you receiving your Program and to the commencement of your Program. If you have any questions regarding our Terms, Questionnaires or Programs, or have any other queries, please contact [email protected]

  8. Some Products and/or Services on this Website are sent via email. It is your responsibility to ensure that you have provided a correct email address as part of your purchase. If you have not received your product within the time frame specified, please check your junk and/or spam mail, otherwise contact [email protected]. From time to time, it is possible that factors which are beyond our control may result in delays of delivering your purchase to you. You acknowledge that we will not be liable for any loss or damage, whether direct, indirect or consequential, suffered by you or anyone else as a result of such delays.

  9. When undertaking and/or following any information on this Website, including but not limited to nutritionist advice, guidelines, products and/or services, it is possible that you will not achieve your desired results. Tris Alexandra will not be held liable for any failure to achieve a desired result notwithstanding accurate implementation. There will be no refunds for failure to achieve a desired result under any circumstances.

  10. The prices on our Website are subject to change without notice.

REFUNDS

In the event of any defect with the Services that you have purchased on or through our Site, your remedies will be as prescribed under Australian Consumer Law, and our liability will be limited to replacement of the Services in question (where applicable), or refund to the value of those Services.  If you believe any of the Services purchased on or through our Site contain a defect or if you have received the incorrect product, you must notify us immediately by emailing [email protected]. Due to the digital nature of e-products, refunds are not available for any eBooks, meal plans, programs and Services purchased on our Website.

LIMITATION OF LIABILITY & DISCLAIMER

  1. This site and the information on it is completely based upon the extensive research, own experiences and opinions of the author, Tristen Jarvis (“Tris Alexandra”), unless otherwise stated or referenced.

  2. This site is not in any way designed for purposes of diagnosis or treatment of health conditions, and it is not designed to replace dietary or health advice by your qualified health care practitioner. This site is meant for information purposes only and is intended to motivate and encourage readers to make healthy dietary and lifestyle choices. It is the responsibility of the visitor to do their own research and consult with qualified health professionals before making dietary and lifestyle changes.

  3. To the extent permissible by law, Tris Alexandra (and any of its agents and/or representatives) does not accept any responsibility for any loss or damage, howsoever caused, which you may directly or indirectly suffer in connection with your use of our Website (or any third party links featured on our Website), nor do we accept any responsibility for any loss arising out of your use of, or reliance on, information contained on, or accessed through our Website and/or any of our products or services purchased or obtained, or for the cost of procurement of substitute products, or for messages received or transactions entered into, even if we have been advised of the possibility of such damages.

  4. The use of information on our Website and in any of our products or services is at your own risk. To the maximum extent permitted by law, we exclude all liability in respect of any injury, loss or damage arising out of, or related to the use, or inability to use any information on our Website and/or any of our products or services. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damage, interruption of business, loss of data, income or profit, loss of, or damage to property and third party claims. If any liability is not able to be excluded by law, then to the maximum extent permitted by law, our liability is limited to the re-supply of any products and/or the price you have paid in respect of the same.

  5. Any advice and guidelines provided on the Website and/or as part of our products and services is not intended to be a substitute for medical advice. You agree to consult with your Doctor or healthcare professional and obtain medical clearance from your Doctor before starting any programs, services, advice or guidelines obtained from this Website and/or our products or services. To the extent permissible by law, Tris Alexandra and any of its agents and/or contractors will not be responsible for any injuries, health problems or death experienced or sustained as a result of using any services, programs and/or guidelines contained on the Website and/or as part of our products and services.

COPYRIGHT & RE-POSTING CONTENT

All original content including recipes, photos and text are created and copyright owned by the author of this site, unless otherwise credited or stated. We are very happy to have our content or images re-posted or shared, crediting ‘Tris Alexandra’ and linking to this Website, but please contact us before doing so, via [email protected]. Tris Alexandra is not responsible for republished content from this blog on other blogs or websites without our permission.

AFFILIATE PARTNERSHIPS & SPONSORSHIPS

From time to time Tris Alexandra may share sponsored posts or include links to products featured on this website or in one of our blog posts. Please understand that we would only ever share or recommend products that we believe are true to our message, will benefit you, and products we have tried ourselves and personally love. Please note, we may at times receive a small compensation from doing so, but know that we would never recommend anything without researching, personally trialling and loving the product first, and would happily recommend the product regardless of compensation.

GENERAL

  1. We reserve the right to make changes to these Terms. We will endeavour to notify you of any changes to these Terms by placing a notice on our Website. Any use of our Website and/or the placement of any orders for any products or services after such changes will constitute your agreement to our revised Terms.

  2. These Terms will constitute the entire agreement between you and Tris Alexandra with respect to your use and access of the Website and any purchase and use of our products or services and supersede any other prior agreements.

  3. These Terms are governed by the laws of the State of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of such State in resolving any disputes, claims or controversies.

PRIVACY POLICY  

Tris Alexandra Nutrition + Wellness is committed to protecting your data whilst providing the best possible experience. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Any personal information you provide is used for the purpose of receiving our email communications or purchasing our products.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

PERSONAL INFORMATION

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, and email addresses. We collect your Personal Information when you subscribe to our newsletter, make a purchase from this site, enter a competition, contact us, or otherwise provide your email address.

We are required to collect information from you that identifies you as reasonably required to provide you with our Services.  In some instances the personal information we collect from you will include health information (as defined in the Health Records and Information Privacy Act 2002 (NSW)) or such other State legislation as may apply in relation to health information at the time of collection We comply with the Privacy Act 1988 (Cth) and the HRIP Act in collection of your personal information and health information as set out in our Privacy Policy.  This information may include your personal details such as your name, age, email address, preferred username, mailing address, telephone number and other personal information or health information such as your height, weight, exercise levels, biochemistry, medical history, medication and supplement use, dietary and smoking habits.  We acknowledge and agree that this information is confidential and will be used for the purposes of the provision of our Services only, unless otherwise required by law as set out in our Privacy Policy 

We will primarily use your Personal Information to deliver content and provide products and services to you, for example:

  • Complete orders for online purchases;

  • Email communications about the latest blog posts, news, offers and other information that may interest you. We only send you emails if you have opted-in by subscribing on our website; and

  • To analyse website visitor data to better understand your interests to improve our products and services.

You may unsubscribe from our newsletter or emails at any time by contacting us in writing or by clicking “unsubscribe” at the bottom of any email correspondence we send you.

We require payment information for any online purchases, however this is processed by a secure third-party payment gateway provider.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained;

  • For a secondary purpose that is directly related to the primary purpose;

  • With your consent; or where required or authorised by law.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information will not be disclosed to Third Parties, unless required or authorised by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is kept and stored only for as long as you opt-in to receive email and digital marketing, or for legitimate business purposes such as completing online orders and complying with our legal obligations. If you request, we will delete or permanently de-identify your Personal Information, unless we are legally required to maintain certain personal data.

Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. You acknowledge sole reasonability for and assume all risk arising from your use of this website.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES

This Policy may change from time to time and is available on our website.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us at [email protected] 

COOKIES POLICY

We do not store any information about your visit to this website other than to analyse and optimize the content and reading experience through the use of cookies. Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not contain personal information.  You can turn off the use of cookies at any time by changing your specific browser settings.